Games Arena Management;

 

· Customers will be encouraged to view the Briefing video prior to arrival at Laserforce.  Additional briefings and debriefings will be done at a 2 m distance.

· Each group will enter and leave the Armoury separately. The number of players in the armoury will be limited to 6.

• Players will be issued a dedicated battle suit, which they will wear exclusively during the games.  Swapping of suits will not be allowed unless there is a technical fault.  

· Battle-suits are not to be taken into the Reception area.

· Games Marshals will wear a referee suit so that they are clearly visible in the arena.  They will also wear a face visor and stand in cordoned off viewing areas with physical contact between staff & customers being restricted to safety and technical reasons only.

· Players with membership cards will be encouraged to log themselves into arena.  All non members will be auto-logged into games.

· A score screen will be available in the armoury for the continuous play option.

· Players will be reminded to keep two hands on the phaser at all times when in arena.

· Used battle-suits will be quarantined until cleaned prior to issuing to another group.  

 

 

Customer & Staff  interface;

 

• Introduction of on-line booking system, followed up by telephone and e mail confirmation.
• Group bookings will be paid by card in advance by telephone. Flexible booking arrangements will be available for last minute cancellations due to Covid.
• Customer/ staff displaying virus symptoms will not be allowed on site.
• Customers and staff will be required to wear masks when moving around the reception area. Disposable masks will be available to customers on request.
• Staff will also wear disposable gloves, plus a face visor when marshalling.  
• The maximum number of players for an individual group is 6.
• The maximum number of people on site is 18 including players, but excluding Laserforce staff
• Groups must arrive and leave within 15 minutes of their start and finish time, thus removing contact between different booked groups.  The booked time is not flexible.
• Only booked groups and staff will be allowed on site. No on-site facilities will be available for the general public.
• Floor markers and additional barriers & signs will be used to cordon off  and direct customers.
• Customers may supply their own food and drink, however the storage and heating of customer’s consumables is not available.

· Site purchases can be on a “tab” basis, which will be paid at the end of the booking by contactless card transactions.

 

· Staff and group organiser’s contact details will be available for the NHS track and trace programme.

 

 

Covid-19  Risk Assessment  - Sept 20 update

It is expected that both staff and customer will adhere to current Covid-19 guidelines and restrictions covering such things as Social distancing, use of PPE and Self isolation if advised.

 

Following a risk assessment of the Laserforce facility the following actions and procedures are now in place to provide a Covid Secure Environment for our customers and staff.

 

 

Site Hygiene;

• Hand sanitised dispensers will be available at the entrance to site, reception desk and armoury.
• Each group will be allocated separate table and chairs at a minimum 2m separation.
• Table and chairs will be quarantined until cleaned prior to reissuing to another group.
• External bench (Peterborough) will be cordoned off and will be for the exclusive use of the booked group. The bench will be sprayed cleaned after each group.
• Arcade machines will be set on free play, thus removing the need to handle coins and will be cleaned on a regular basis particularly after use by booked groups.
• Customers and staff will be reminded to frequently wash their hands.
• The hand dryers will be switched off, but paper towels will be available for drying hands.
• Reception area surfaces, door handles, member’s kiosk, stair rails, toilets and arcade machines will be cleaned regularly with disposable cleaning wipes and between group bookings.
• Use of kitchen area will be kept to a minimum and cleaned after each use.
• Food and hot drinks will be served in disposable cups and plates.
• Customer will be encouraged to place all rubbish into the bins, which will be emptied between group bookings.