· Customers will be encouraged to view the Briefing video prior to arrival at Laserforce.
Additional briefings and debriefings will be done at a 2 m distance.
· Each group will enter and leave the Armoury separately. The number of players in
the armoury will be limited to 6.
Players will be issued a dedicated battle suit, which they will wear exclusively
during the games. Swapping of suits will not be allowed unless there is a technical
· Battle-suits are not to be taken into the Reception area.
· Games Marshals will wear a referee suit so that they are clearly visible in the
arena. They will also wear a face visor and stand in cordoned off viewing areas
with physical contact between staff & customers being restricted to safety and technical
· Players with membership cards will be encouraged to log themselves into arena.
All non members will be auto-logged into games.
· A score screen will be available in the armoury for the continuous play option.
· Players will be reminded to keep two hands on the phaser at all times when in arena.
· Used battle-suits will be quarantined until cleaned prior to issuing to another
Customer & Staff interface;
Introduction of on-line booking system, followed up by telephone and e mail confirmation.
Group bookings will be paid by card in advance by telephone. Flexible booking arrangements
will be available for last minute cancellations due to Covid.
Customer/ staff displaying virus symptoms will not be allowed on site.
Customers and staff will be required to wear masks when moving around the reception
area. Disposable masks will be available to customers on request.
Staff will also wear disposable gloves, plus a face visor when marshalling.
The maximum number of players for an individual group is 6.
The maximum number of people on site is 18 including players, but excluding Laserforce
Groups must arrive and leave within 15 minutes of their start and finish time, thus
removing contact between different booked groups. The booked time is not flexible.
Only booked groups and staff will be allowed on site. No on-site facilities will
be available for the general public.
Floor markers and additional barriers & signs will be used to cordon off and direct
Customers may supply their own food and drink, however the storage and heating of
customer’s consumables is not available.
· Site purchases can be on a “tab” basis, which will be paid at the end of the booking
by contactless card transactions.
· Staff and group organiser’s contact details will be available for the NHS track
and trace programme.
Covid-19 Risk Assessment - Sept 20 update
It is expected that both staff and customer will adhere to current Covid-19 guidelines
and restrictions covering such things as Social distancing, use of PPE and Self isolation
Following a risk assessment of the Laserforce facility the following actions and
procedures are now in place to provide a Covid Secure Environment for our customers
Hand sanitised dispensers will be available at the entrance to site, reception desk
Each group will be allocated separate table and chairs at a minimum 2m separation.
Table and chairs will be quarantined until cleaned prior to reissuing to another
External bench (Peterborough) will be cordoned off and will be for the exclusive
use of the booked group. The bench will be sprayed cleaned after each group.
Arcade machines will be set on free play, thus removing the need to handle coins
and will be cleaned on a regular basis particularly after use by booked groups.
Customers and staff will be reminded to frequently wash their hands.
The hand dryers will be switched off, but paper towels will be available for drying
Reception area surfaces, door handles, member’s kiosk, stair rails, toilets and arcade
machines will be cleaned regularly with disposable cleaning wipes and between group
Use of kitchen area will be kept to a minimum and cleaned after each use.
Food and hot drinks will be served in disposable cups and plates.
Customer will be encouraged to place all rubbish into the bins, which will be emptied
between group bookings.