Games Arena Management;


· Customers will be encouraged to view the Briefing video prior to arrival at Laserforce.  Additional briefings and debriefings will be done at a 2 m distance.

· Players will be issued a dedicated battle suit, which they will wear exclusively during the booking period. Swapping of suits will not be allowed unless there is a technical fault.  

· Battle-suits are not to be taken into the Reception area.

· Games Marshals will wear a referee suit so that they are clearly visible in the arena.  They will also wear a face visor and stand in cordoned off viewing areas with physical contact between staff & customers being restricted to safety and technical reasons only.

· Players with membership cards will be encouraged to log themselves into arena.  All non members will be auto-logged into games.

· A score screen will be available in the armoury for the continuous play option.

· Players will be reminded to keep two hands on the phaser at all times when in arena.

· Used battle-suits will be quarantined until cleaned prior to issuing to another group.  



Customer & Staff  interface;


· Introduction of on-line booking system, followed up by telephone and e mail confirmation.

· Group bookings will be paid by card in advance by telephone. Flexible booking arrangements will be available for last minute cancellations due to Covid.

· Customer/ staff displaying virus symptoms will not be allowed on site.

· Staff will wear face masks and disposable gloves, plus a face visor when marshalling.  Disposable masks will be available to customers on request.

· The maximum number of players for booking sis 15 (50% of Battle-suits).

· Groups must arrive and leave within 15 minutes of their start and finish time, thus removing contact between different booked groups.  The booked time is not flexible.

· Only booked groups and staff will be allowed on site. No on-site facilities will be available for the general public.

· Customers may supply their own food and drink, however the storage and heating of customer’s consumables is not available.

· Site purchases will be on a “tab” basis, which will be paid at the end of the booking by contactless card transactions.


· Staff and group organiser’s contact details will be available for the NHS track and trace programme.



Covid-19  Risk Assessment


It is expected that both staff and customer will adhere to current Covid-19 guidelines and restrictions covering such things as Social distancing, use of PPE and Self isolation if advised.


Following a risk assessment of the Laserforce facility the following actions and procedures are now in place to provide a Covid Secure Environment for our customers and staff.



Site Hygiene;